Privacy Policy

We collect information you voluntarily provide when you interact with our website or services, including:

• Contact details: name, email address, and phone number.
• Property details: address, property type, bedrooms, bathrooms, and selling timeline.
• Communication preferences and any messages you send us.
• Usage data: IP address, browser type, device information, and pages visited.

We use the information we collect to:

• Prepare and deliver cash offers and real estate services you request.
• Communicate with you about your inquiry, appointment, or transaction.
• Send transactional and marketing messages via SMS, email, or phone (with your consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

By providing your phone number and submitting a request, you expressly consent to receive SMS/MMS text messages from Sibelys Alvarez Real Estate using automated telephone dialing systems and A2P (Application-to-Person) messaging technology. This consent applies to messages related to your cash offer request, transaction updates, and promotional offers.

• Message frequency: Message and data rates may apply. Message frequency varies based on your interaction with our services (typically 1–10 messages per month).
• Opt-out: You may cancel SMS communications at any time by replying STOP to any message. You may also reply HELP for assistance or contact us at 352-242-8739.
• Carrier compliance: Messages are sent via A2P 10DLC-compliant routes registered with U.S. wireless carriers in accordance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
• No condition on purchase: Consent to receive SMS is not a condition of any purchase or service.

We do not sell your personal information. We may share your information with: (a) service providers and partners who assist us in operating our business and delivering messages (such as SMS gateway and CRM providers), (b) real estate professionals and agents involved in your transaction, (c) parties required by law, subpoena, or court order, and (d) successors in the event of a merger, acquisition, or asset transfer. All third parties are bound by confidentiality obligations.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (subject to legal retention requirements).

Depending on your location, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt out of the sale or sharing of your personal information.
• Withdraw consent to SMS/email marketing at any time.
• Limit the use of your sensitive personal information.

To exercise these rights, contact us using the details below.

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us for prompt deletion.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date. Material changes will be communicated through our website or via SMS/email where required by law.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Phone: 352-242-8739
• Website: Contact Page